Frequently Asked Questions

• Boot – 11.8": Built for 8–12" tall boots. 
• Crew – 8.7": Clears 6–8" work boots with room to spare. 
• Ankle – 5.9": Fully covers the ankle and rises two to three fingers above.
• No-Show – 2.8": Sits low inside sneakers and low-cut shoes, so little to no sock shows. 

Use the size chart below to find your best fit. We put our socks through extensive fit testing and tailor the fit using standard U.S. and EU foot shapes as a design reference.

If you're between sizes, we recommend choosing the larger size for a more comfortable fit.

Find your size

Size	US Men’s	US Women’s	EURO	UK	Approx. Foot Length (mm)
M	7–9.5	8.5–11	40–43	6–8.5	246–267
L	10–11.5	11.5–13	44–46	9–11	271–284
XL	12–14	—	47–49	11.5–13	288–305

Yes. Look just inside the front edge of the cuff on our Merino wool socks. L is for your left foot, and R is for your right.

Our socks are shipped from our warehouse in New York State, and packages typically arrive at your doorstep within 5 business days.

Please contact us. We offer a 30-day hassle-free return guarantee.

If your return qualifies under our return policy, we’ll send you the nearest return address. You’ll cover return shipping unless the return is due to a product quality issue.

We offer worldwide shipping. Delivery within the United States typically takes around 5 business days, while international orders usually arrive within 8–15 business days.

For more information, please click here to view our full shipping policy.

Unfortunately, we’re unable to change the shipping address once your order has been dispatched.

If you need to update the address, please contact us within 12 hours of placing your order. We'll do our best to make the change before your package is processed.

No. Our prices include tax, so you won’t pay any additional import taxes on your order.

For an invoice or proof of purchase, email your order number to support@hywellstore.com.

If you need a VAT invoice, include your billing country and the details the invoice should show. We’ll let you know what we can issue for your order.

Please contact us. If your order hasn’t shipped yet, we can update the information for you.

Once your package is on its way, we can’t make changes. Reach out after it arrives and we’ll help you with next steps.

Check the inbox, spam folder, and Promotions tab for the email address you used at checkout. Use the same email to sign in to Shop or your store account.

Still can’t find your order? Email support@hywellstore.com with your checkout email, the approximate time you paid, and your order number if you have it. We’ll look it up for you.

Yes. Our Merino wool socks have 2 mm of terry-loop cushioning underfoot to help ease discomfort when you walk on hard floors. The Merino wool fibers help move moisture away from your skin, so your feet can feel less damp inside your boots during long shifts.

Yes. Our socks are made with 53% Merino wool to help wick away sweat and control odor.

We use 22.5-micron Merino wool yarn for added abrasion resistance. Full-foot 2 mm terry-loop cushioning helps reduce pressure and absorb impact on rough terrain.

Yes. Our socks are made with 53% Merino wool. The natural crimp in the wool fibers traps small pockets of air, helping insulate your feet in cold weather.

No. Our Crew and Boot socks have extra padding around the ankles to help protect against rubbing from shoes and boots.

Yes. The Merino wool in our socks helps manage moisture and odor. Merino wool fibers can absorb around 30% of their weight in water vapor, which helps reduce that clammy feeling.

After hours of wear, the fibers can reach their limit. If sweat builds up faster than it dries, Merino socks can still feel damp or develop an odor.

Yes. Get 10% off 3–4 pairs, 20% off 5–9 pairs, or 30% off 10 or more.

Use the bundle builder on our Merino Wool Sock Bundles page to mix and match styles and sizes.

At checkout, enter your promo code in the Discount code field under Order summary, then select Apply.

Check the offer terms to see if the code applies to your order and whether you can combine discounts. Make sure the discount shows up before you pay.

If your code doesn’t work or you forgot to use it before placing your order, contact us so we can check.

Yes. Merino wool socks can shrink when exposed to high heat. Avoid washing them in hot water or drying them on high heat, since heat is the main cause of shrinkage and loss of elasticity.

Wash gently in cold water with a mild detergent. Blot excess water with a dry towel, then lay the socks flat to air dry.

You can machine wash Hywell Merino wool socks. Use a gentle cycle and cold water below 86°F (30°C).

To help your socks last longer, turn them inside out before washing and lay them flat to air dry afterward.

Yes, you can tumble dry Hywell Merino wool socks on low heat. High heat can cause shrinkage and damage the elastic fibers.

For longer-lasting wear, we recommend laying them flat to air dry. Press out excess water with a dry towel first to help them dry faster.

We don’t recommend ironing Hywell Merino wool socks. Heat can damage the technical fibers and elastic components. In most cases, smoothing them by hand after they air dry is enough.

If you really must iron, use only low-temperature steam from a distance.

The warranty covers socks from our Merino Wool Socks Collection purchased directly from hywellstore.com. See our 10-year warranty policy for details.

Wear and damage from regular use can qualify when you follow the care instructions.

Examples of wear and damage

• Thinning or holes at the heel or toe
• Seams that come apart
• Cuffs that lose their stretch
• Unusual shrinkage or changes in shape

We’ll review photos even if the damage is small.

The warranty excludes damage from improper washing or drying, socks that are lost or damaged by pets, and fit preferences.

1. Email clear photos of the damage to support@hywellstore.com. Include your order number, name, email address, and shipping address.
2. Wait for our team to review and approve your claim before mailing the socks back.
3. Once the socks arrive, we’ll check how many pairs you returned and what condition they’re in.

Once we verify your return, we’ll issue a store credit voucher for the value of the eligible pairs. You can use it to buy socks in any style or color.

You can make one warranty claim per pair.